Privacy Policy

1. Introduction

66id operates an online betting platform serving Indonesian players aged 21 and above. We recognize that privacy is a fundamental right, and we are committed to protecting the personal information you share with us. This Privacy Policy applies to all users of our website, mobile applications, and related services (collectively, the "Platform").

This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies. By registering an account with 66id, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

As an international online gaming operator serving Indonesian users, we comply with international data protection standards and best practices. We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.

2. Information We Collect

2.1 Personal Information You Provide

When you register and use 66id services, you directly provide us with the following categories of personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification (KYC) Documents: Government-issued photo identification (Indonesian National ID/KTP, passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs for identity confirmation.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and betting activity.
• Communication Records: Customer support inquiries, live chat transcripts, emails, and any other correspondence with our team.
• Preferences and Settings: Language preferences, notification settings, responsible gaming limits (deposit limits, loss limits, self-exclusion periods), and marketing communication preferences.

2.2 Information We Collect Automatically

When you access or use the 66id Platform, we automatically collect certain technical and behavioral information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID).
• Connection Data: IP address, internet service provider, mobile network operator, connection speed, and geolocation data.
• Usage Data: Pages visited, features used, games played, bet types and amounts, session duration, click patterns, navigation paths, and referral sources.
• Performance Data: System crashes, error logs, loading times, and platform performance metrics.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers.
• Fraud Prevention Services: Risk assessment data, fraud detection scores, and identity verification results from specialized security providers.
• Marketing Partners: Anonymous performance data from advertising platforms (Google Ads, Facebook Ads) to measure campaign effectiveness, but only in aggregated, non-personally-identifiable form.
• Public Databases: Verification of information against public records and sanctions lists to comply with anti-money laundering (AML) regulations.

3. How We Use Your Personal Data

66id processes your personal information for the following legitimate purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and securing your betting account.
• Processing deposits, withdrawals, and internal fund transfers.
• Verifying your identity, age (21+), and address through KYC procedures.
• Providing customer support and responding to your inquiries.
• Communicating important service updates, policy changes, and account notifications.

3.2 Gaming Operations

• Processing and settling bets on sports events, live casino games, slots, and other gaming products.
• Calculating winnings, applying bonus terms, and managing promotional offers.
• Maintaining accurate records of all gaming transactions for audit and dispute resolution purposes.
• Providing personalized game recommendations based on your preferences and playing history.

3.3 Legal and Regulatory Compliance

• Complying with international gaming licensing requirements and Indonesian regulations where applicable.
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Preventing fraud, underage gambling, money laundering, terrorist financing, and other illegal activities.
• Cooperating with law enforcement requests, court orders, and regulatory investigations when legally required.
• Maintaining records for tax reporting, financial auditing, and licensing authority inspections.

3.4 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access, and potential security threats.
• Detecting and preventing bonus abuse, collusion, match-fixing, and other forms of gambling fraud.
• Verifying the legitimacy of payment sources and ensuring funds originate from lawful activities.
• Implementing responsible gaming measures by identifying problem gambling patterns and enforcing self-exclusion requests.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality, user experience, and game selection.
• Conducting A/B testing to optimize website performance and conversion rates.
• Identifying and fixing technical issues, bugs, and performance bottlenecks.
• Generating aggregated, anonymized statistical reports for business intelligence (no individual users identifiable).

3.6 Marketing and Promotions

• Sending promotional emails, SMS messages, and push notifications about bonuses, special offers, and new game releases (only with your consent, which can be withdrawn anytime).
• Personalizing marketing content based on your gaming preferences, deposit history, and engagement level.
• Running loyalty programs, VIP schemes, and rewarding active players.
• Conducting customer satisfaction surveys to gather feedback and improve services.

4. Data Sharing and Disclosure

66id does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist with platform operations. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality:

• Payment Processors: Banks, e-wallet providers, and payment gateways handling deposits and withdrawals.
• Game Providers: Software developers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) providing casino games and sports betting content.
• KYC Verification Services: Identity verification platforms confirming document authenticity and user identity.
• Fraud Detection Services: Specialized security firms analyzing transactions for fraud risk.
• Cloud Hosting Providers: Secure data centers storing our databases and hosting platform infrastructure.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms.
• Analytics and Marketing Platforms: Google Analytics, advertising networks (data shared in anonymized form only).

4.2 Legal Obligations and Protection

We may disclose your personal information when required by law or necessary to protect our rights:

• Complying with court orders, subpoenas, regulatory investigations, or legal processes.
• Cooperating with law enforcement agencies investigating criminal activity or threats to public safety.
• Responding to licensing authority audits and regulatory compliance reviews.
• Enforcing our Terms & Conditions, preventing fraud, or protecting our legal rights in disputes.
• Protecting the safety and security of our users, employees, or the public.

4.3 Business Transfers

In the event 66id undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email or prominent website notice before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy if we obtain your explicit consent at the time of collection. You may withdraw consent at any time by contacting us.

5. Data Security Measures

66id implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Despite our best efforts, no electronic data transmission or storage system can be guaranteed 100% secure. If you believe your account security has been compromised, contact us immediately at [email protected].

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Category	Retention Period	Reason
Account Information	Active account + 7 years after closure	Legal compliance, audit requirements
Transaction Records	7 years from transaction date	Tax reporting, AML regulations, dispute resolution
KYC Documents	7 years after account closure	Regulatory compliance, fraud prevention
Communication Records	3 years from last communication	Customer support quality, dispute evidence
Marketing Data	Until consent withdrawn + 30 days	Compliance with marketing regulations
Technical Logs	12-24 months	Security monitoring, troubleshooting

After retention periods expire, we securely delete or anonymize your personal information in accordance with data protection best practices. You may request early deletion of your data by contacting us, subject to legal retention requirements.

7. Cookies and Tracking Technologies

Like most websites, 66id uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like login sessions, security features, and shopping cart. Cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with our site (pages visited, time spent, error messages) to improve performance.
• Functional Cookies: Remember your preferences (language, currency, username) to provide personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness. Can be disabled via cookie settings.

7.3 Managing Cookie Preferences

Most browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect platform functionality. For more information, visit your browser's help section.

8. Your Privacy Rights

As a 66id user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Correct inaccurate or outdated personal data through your account settings or by contacting support.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Limit how we use your data in certain circumstances (e.g., during dispute resolution).
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another service.
• Right to Object: Opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Withdraw previously given consent for data processing (does not affect lawfulness of processing before withdrawal).

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days. Proof of identity may be required to prevent unauthorized access.

9. International Data Transfers

As an international gaming platform, 66id may transfer and store your personal information on servers located outside Indonesia. We ensure that all international data transfers comply with applicable data protection laws through:

• Selecting data processors and hosting providers that maintain adequate security standards.
• Implementing contractual safeguards (Standard Contractual Clauses) with third-party service providers.
• Ensuring recipient countries provide adequate data protection levels.
• Obtaining your explicit consent where required by law.

Your personal information remains protected by this Privacy Policy regardless of where it is processed or stored.

10. Children's Privacy Protection

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via:

• Email notification to your registered address.
• Prominent banner notice on the Platform homepage.
• Updated "Last Modified" date at the top of this policy.

Your continued use of 66id services after receiving notice of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For specific data protection requests (access, deletion, portability), please clearly state your request and provide proof of identity to expedite processing.